Warranty

Warranty

Product Warranty   ALLBLINDSONLINE.com.au are proud to extend a 5 Year Warranty on all of our custom-made home furnishing products. All custom-made products are warranted to be free from manufacturing defects in materials and workmanship. This warranty includes all materials (eg. Chain Drives, Aluminium Tubes), mechanisms (cord locks and tilts gears) and components (brackets, wands, caps, etc.) which make up the blind or shade. In the event a custom-made product is found to be defective in materials or workmanship, or we have made the product at incorrect measurements than what you supplied – we will, at our discretion, repair, or replace the product which fails to conform to this warranty.

Collection, Delivery, & Labour: Free / Claimable under warranty for initial 12 months, after this you are responsible to cover the costs associated with collection, delivery and labour.

Supply of Components (like or similar) & Cords: 5 Years

Please note that colour may vary from lot to lot on some styles, and that we can discontinue certain styles and colours overtime. On discontinued items, we reserve the right to substitute warrantied product with the nearest colour or style of equivalent or greater value. On current products, we will make every effort to match current style and colour. In the event that the warrantied product is not repairable, and cannot be replaced with the original style and colour (i.e. discontinued), it will be replaced free of charge with the closest available product.

Fabric Bagging or ‘V’ing on Roller Blinds. Although our blinds generally do not do this, on larger blinds, especially screens will show fabric bagging or wavering. The width of the blind as well as the weight of screen fabric contribute to this effect. Screen/Holland blinds wider than 2500mm and/or longer than 3000mm are more likely to bag. We do our best to resolve this by using 50mm large tubes, however it is simply not possible to completely eliminate the possibility of this occuring. To reduce this effect, consider splitting the blind into several linked blinds on your larger blinds. This is not covered by warranty.

This warranty does not cover cost associated with warranty service which includes, but is not limited to, transportation costs to and from our address after the initial 12 months, costs of removal, re-measure or re installation of product, service, call out or labour fees or any incidental or consequential damages.

This warranty gives you specific legal rights and limitations, and you may have other rights, which vary from state to state. No employee of has the authority to increase or alter the obligation of this warranty.     This warranty is non-transferable.

Please note that the purchaser has 30 days of receipt of goods to report any marks, holes, scratches or defects on the cloth or product. This type of claim will be evident from the first time you put up the blinds or curtains and will not be a defect that evolves overtime.  No claims for marks, holes, scratches or defects on the cloth or product after that date, will be accepted and will be considered misuse or general wear and tear.

Generalised Scope of Warranty:    The warranty is valid for all manufactured products. To activate this warranty, the purchaser must contact to organise the return of the product. We will cover the costs of transport for the first 12 months of the warranty period only, except in remote areas or where the cost is significantly high – Allblindsonline.com.au reserves the right to request extra payment for transport costs. We will first request photos before requesting the return of the product.     After the first 12 months the purchaser is responsible for returning the damaged blind along with invoice and original sales receipt          Upon return of the damaged product,  we will inspect the blind to evaluate the warranty claim. If the product is deemed to be damaged by reasons not related to the warranty cover, the purchaser will be required to cover the costs of repair and freight charges.

This warranty does not cover any product which fails due to accident, alterations, misuse, abuse, misapplication, improper handling, improper installation, improper operation or cleaning, and normal wear and tear (examples: normal fabric fraying and loss of colour intensity from prolonged use, front rolled blinds will be more prone to fading due to the front of the fabric being exposed to the sun, exposure to salt air, damage from insects or pets). Roller blinds will need to be checked to ensure it is not telescoping, a common problem that may occur with any roller blinds, this is mainly caused by improper installation. Roller blinds need to be installed level, and ensure that it is tracking correctly on the tube.